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Privacy Policy

Emerald Coast Payments is committed to safeguarding your privacy and protecting your
information against unauthorized use. Our Privacy Statement explains the policies we follow
regarding the collection of data, customer information and privacy standards.

If you have questions, please contact Emerald Coast Payments at (850) 781.0752.


This Privacy Statement details Emerald Coast Payments' policies with respect to the handling of
personally identifiable information (“Personal Information”) submitted to or otherwise
collected by Emerald Coast Payments via Emerald Coast Payments' website(s), mobile
application(s), and/or in the course of providing its payment processing, payment security and
fraud management solutions and services (collectively the “Services”).Emerald Coast Payments
will use and disclose Personal Information in accordance with the terms of this Privacy


Personal Information is information which can be used to identify an individual. We collect
Personal Information any time the Services are used. The Personal Information collected
includes information provided to us directly by individuals and that is provided to us by
merchants or financial institutions. The collection of Personal Information described herein is
necessary for use of the Services. This information includes but is not limited to:


Consumer Name
Contact information (such as email address, phone number, and mailing address)
Order and payment information

We collect other information, such as:

IP address and information about the device used to access the Services

How and which Services are used

Merchant and merchant account information, including account information we may
gather from third party sources Information provided to us through means such as social media

or when you contact us through our website.

We also collect or compile other information about you (such as enrollment numbers or
demographic group information) which does not identify you. We may use or share any other
information with third parties for any lawful purpose.


Emerald Coast Payments and its third party service providers use certain tools to collect information about users browsing our website. These tools use cookies which are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, to improve website performance, to provide customized viewing options, to compile
statistical reports on website activity, for fraud reduction or for security purposes. We also use cookies to recognize customers or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of Emerald Coast Payments.

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to Remember, though, without cookies, users may not be able to take full advantage of all of our website features.

We may also use locally stored objects (sometimes referred to as “Flash cookies”) for security and fraud detection purposes. Flash cookies are not managed through web browser settings. Please visit Adobe’s Flash Player Help website for help with managing Flash cookies.


Usage and disclosure of Personal Information varies based on a party’s relationship with Emerald Coast Payments.

Emerald Coast Payments primarily uses this information to provide the Services and related features and to

Facilitate the processing of payment transactions

Respond to requests and inquiries

Provide support services

Send administrative information, such as changes to our terms, conditions, and policies

Administer promotions or contests

Facilitate social sharing functionality

Analyze and monitor Services usage and to make improvements

Help secure the Services, prevent fraud and enforce our policies

Help personalize our Services

Communicate about other Electronic Commerce services or those of our affiliates or other third parties

  • To make contact, directly or through a third party vendor, to complete a survey or questionnaire

  • To communicate, directly or through a third party vendor, about Electronic Commerce offerings, about general company news and industry trends, and to address responses to a survey or questionnaire

  • Compile information for use on an aggregated and de-identified basis

  • Conduct data analysis and research, audits, develop new products, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities

  • Perform other activities with consent


We will only share Personal Information as described in this policy. Specifically, we may share
Personal Information:

  • As necessary to perform the Services and to complete payment transactions

  • With companies and vendors that help us to operate our business by providing services such as website hosting, fraud screening, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services

  • With third parties that have contracted with Electronic Commerce to perform certain functions on our behalf

  • With third parties sponsors of promotions or contests where consent has been given

  • To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence

  • To protect our rights, operations or property, or that of our users

  • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions

  • With other companies that control, are controlled by, or are under common control with Electronic Commerce that support the provision of Transaction Services or relationship with a party. This includes its subsidiaries and parent companies.

  • With a purchaser of all or a unit of Electronic Commerce (or the majority of Electronic Commerce’s or its unit’s assets), a merger, acquisition, or internal reorganization of Electronic Commerce or a unit of Electronic Commerce

  • With consent, Please note that any information posted to public areas such as on our social media pages may be seen by other visitors.


Users can choose not to provide us Personal Information when you use our website(s) or
mobile application(s). However if the information request is not identified as optional and a
user chooses to not provide required Personal information, then the user may not be able to
use the features of the website or mobile application.

Users can opt out of receiving promotional email from Electronic Commerce by following the
unsubscribe link in those email messages. Users can opt out of receiving SMS text messages
from Electronic Commerce by replying STOP to any message.

Users can configure its browser to reject cookies, or to notify it when a cookie is set. However,
if you reject cookies, the Services may not operate properly. 


Electronic Commerce may be contacted to request access to or that we update, or correct the
Personal Information collected by our Services. Please note, that consistent with local law,
Electronic Commerce may retain Personal Information for auditing purposes, to troubleshoot
problems, assist with investigations, enforce our policies or comply with legal requirements.
Please note that we are not responsible for permitting the review, or the updating or deleting
Personal Information provided to a third party, including any mobile application, social media
platform, or wireless service provider.


Electronic Commerce is not responsible for the collection, usage and disclosure policies and
practices (including the data security practices) of other organizations, including any Personal
Information disclosed to other organizations through or in connection with the Services.

The inclusion of a link on the Electronic Commerce website does not imply endorsement of the
linked site or service by Electronic Commerce.


We may change this privacy policy at any time by posting an updated privacy policy.


We will retain Personal Information for the period necessary to fulfill the purposes outlined in
this policy unless a longer retention period is required or permitted by applicable law or

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